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pharma recognition program streamlined to reinforce performance objectives

Our client, one of Canada’s largest pharmaceutical companies, wanted to implement a new recognition program to consolidate all their recognition activities into one unified system...

 

telco rewards program enhanced to inspire channel & employees to better performance

Our client, a global telecommunications company, has over 30,000 employees spread out across Canada. A few years ago, they had several recognition and reward programs for their employees. Unfortunately, the programs were all different. Not only did they fail to drive consistent messages, it was almost impossible to track their value, given the programs were so fragmented...

 

sports-themed incentive program helps telco improve channel performance

Our client, a global telecommunications company, was looking for a way to enable their sales channel of over 3000 representatives. Their objective was to improve Brand Awareness, create Brand Loyalty and, thereby, increase sales and market share...

 

bank increases market share with strategic dealer reward program

Our client is a leading Canadian financial institution with a significant international presence. They have a longstanding credit card loyalty program with rewards redemption. But in today’s competitive financial landscape, they needed to significantly boost their performance...

 

research study helps telco gain insight into customers’ purchase decisions

Our client is a telecommunications company operating in a competitive television market. Continued growth and profitability depend on their ability to position themselves as a premium provider, one that offers its customers unique features and packages that meet their ever-increasing demands. They wanted to better understand the television packages, features and pricing being offered across the industry, feeling that this knowledge would help them improve their own television offering going forward...

 

bank receives valuable customer insights through industry-wide research study

For the last ten years, one of Canada’s top banks has been funding or co-funding an annual tracking study to measure business customers’ perceptions of banks across the country...

 

research and coaching helps pharma drive customer satisfaction and loyalty

Our pharmaceutical client is an innovation-focused company that discovers, develops and provides diagnostic and therapeutic products/services that will help improve people’s health and quality of life...

 

changes to credit card loyalty program boosts customer engagement

Almost a decade ago, the Automotive Finance and Indirect Lending group of a major Canadian bank asked Maritz to help them increase their market share with Business Managers at automotive dealerships. They needed a way to stand out from their competition and motivate Dealers to bring more of their customers’ financing deals to them...

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