Master Designer Certification represents an important way that Maritz Motivation Solutions and other Maritz businesses are collaborating with The Maritz Institute to advance a people-centered approach to the design of business solutions for Fortune 500 client companies.
Opportunity Max, a strategic digital marketing company serving the automotive industry, announced today the formal release of its new digital marketing review service called “WEBCHECK√” which examines a dealership’s digital assets to check the consistency and accuracy of its overall online marketing presence.
Maritz Travel Company is further evolving their global presence with the addition of three global general managers (GGMs) in key international markets.
Asia Pacific industry leader and Shanghai native Ping He, has been appointed global general manager of Asia Pacific for Maritz Travel Company – the top global service provider for the Meeting, Incentive, Convention and Exposition (M.I.C.E.) industry.
Established industry leader, Eduardo Chaillo, connects with Maritz Travel Company, – the top global service provider for the meeting, congress, tradeshow and incentive travel industry – as global general manager of Latin America.
Established industry leader, Ben Goedegebuure, has joined Maritz Travel Company – the top global service provider for the meeting, congress, conference and incentive travel industry – as global general manager of Europe, the Middle East and Africa.
Our survey designers get in on the fun with the Maritz Research Game Day Survey.
Maritz Travel, along with other leaders across the meetings and events industry, unveil a new national campaign to showcase the value derived from business meetings, conferences, conventions, incentive travel, trade shows and exhibitions.
In the new economy, Americans are demanding more from businesses and business leaders, and CEOs must adapt to this paradigm shift, according to Mary Beth McEuen vice president and executive director of The Maritz Institute.
Maritz Dealer Solutions today announced that Mazda North American Operations (MNAO) will be using its Opportunity Max dealer solutions in a preferred provider agreement that enables Maritz to work directly with its dealers in all US regions.
Maritz Motivation Solutions study finds 70 percent of channel partners have two or more incentive programs competing for their attention.
New division focuses on reward solutions that deliver measurable business results.
Industry Expert to Lead the Company’s Loyalty Practice.
Doug Walbert, division vice president and general manager of Maritz Journeys, was recently recognized by the St. Louis Small Business Monthly as one of "The Hardest Working People in Small Business."
Maritz Travel, ECPAT-USA Partner to Fight Against Human Trafficking
Maritz Travel has signed ECPAT-USA’s Tourism Child Protection Code of Conduct (The Code), symbolizing a commitment to help raise awareness of human trafficking and child sex trafficking throughout the travel and tourism industry.
O’Connor, director of research services at Maritz Research, will present alongside Maritz Research client Katy Churches, manager of customer experience at American Family Insurance.
The Innovation Symposium is a private, invitation-only forum event that explores “What’s Next?” in a world of digital disruption.
The presentation will be part of the event's "Smart Monday," a full day of professional education and cutting-edge career development for all buyers and suppliers participating in IMEX America.
"We are honored to be recognized as a leader in the meetings and incentives industry for the seventh year in a row," said David Peckinpaugh, president of Maritz Travel.
Maritz Motivation Solutions welcomes Kimberly Abel to the role of Employee Solutions Leader.
Customer assessments at six U.S. banks show communications need to improve.
TripAdvisor and Zagat top the list of most trusted.
Call Center Looking to Hire Due to Immediate Business Needs.
United Way of Greater St. Louis and Maritz Motivation Solutions Team Up
To Increase Average Corporate Gift by 29 percent.
Gwen Sims, operations manager, and Jen Traeger, director of information management, will present “Strategic Meetings Management 101” at Hospitality Sales and Marketing Association International's (HSMAI) 2013 MEET National on Wednesday, September 4.
Galloway’s presentation will provide information using recognition and carefully selected rewards, the benefits of non-cash rewards and how to implement recognition and rewards at a company.
Chris Travell presents findings at the Department of Energy’s National Conference.
DealerPulse Mobile application makes customer comments accessible while on the go.
Cathy DosSantos, senior director of account management for Maritz Travel, will discuss best practices for designing and implementing a Strategic Meetings Management Program (SMMP) at the Global Business Travel Association (GBTA) 2013 Convention in San Diego.
Kirksville call center receives Show-Me Heroes Flag of Freedom award.
New research shows one negative aspect can ruin the customer’s entire experience.
At the upcoming 2013 Meeting Professionals International World Education Congress, two Maritz Travel leaders will offer insights on achieving business goals through strategic event design and meetings management.
Cvent, a leading cloud-based enterprise event management platform, today announced that Experient, a subsidiary of renowned meeting, event and incentive travel program provider, Maritz Travel, has selected Cvent’s hotel sourcing platform for preferred use with its clients.
In this session, Godar and Smith will present findings from recent national studies on employee motivation drivers.
Maritz Motivation Solutions and Brandmovers have collaborated to create 3Cheers, an online recognition and rewards solution for companies of any size, especially small to mid-sized businesses.
The new compliance monitoring solution is a unique twist on mystery shopping.
David Peckinpaugh, president of Maritz Travel, will present on the future of the industry at the 2013 Corporate Meetings Summit on Thursday, June 6, 2013, at the Peabody in Orlando.
Maritz Travel's Charlene Conklin, account manager and operations director, and Jill Reyes, director of business intelligence, will present concurrent sessions on strategic meetings management at the Hospitality Sales and Marketing Association International's (HSMAI) 2013 MEET West. Conklin and Reyes will present “Strategic Meetings Management 101” on May 30.
Chris Travell will share insights and present the Maritz Research “Make or Break Customer Satisfaction” technique at the ESOMAR 2013 Automotive Research Forum in Wolfsburg, Germany.
David Peckinpaugh, president of Maritz Travel, will deliver a keynote speech at the International Medical Meeting Professionals Association’s (IMMPA) InforMED 2013 Annual Conference on May 21. Peckinpaugh will address the current state of the industry, as well as key lodging, air and destination trends in his presentation.
Maritz Motivation Solutions (MMS) was recognized as a Best Practices winner in two categories for its employee recognition initiatives at the annual meeting of Recognition Professionals International (RPI) on April 30, 2013.
Bendaña’s presentation will provide information regarding the flow of corporate communication, as well as internal communication, in order to increase employee connection and awareness.
Jim Ruszala, senior director of marketing at Maritz Travel, will present two sessions at the upcoming IMEX 2013 in Frankfurt, Germany on May 21-23. The sessions will provide insight on designing effective incentive travel programs that create exceptional event experiences for participants.
Introducing the newest addition to Maritz’ proven end-to-end customer experience management system that captures the voice of the customer and acts on it.
We surveyed 1,000 recent and near retirees about how confident they are retiring, how soon they started saving and planning for it and much more.
According to a recent study on 13 international destinations, destination plays a strong role in creating and sustaining motivational value among incentive travel participants. The study, conducted by Maritz Travel, indicates that visiting new destinations or destinations that seem otherwise unattainable is the overall key driver of participants. In addition, the study revealed how demographics – parenting status and gender – influenced incentive travel preferences.
Maritz Travel’s Jim Ruszala, senior director of marketing, and Maurice Parisien, principal and marketing strategist for Digital Intersection, will discuss the strategy, process, tactical elements and key performance indicators that have led to the successful management of Maritz Travel’s prospect nurturing program in their presentation, “Effective Nurturing through Alignment of Sales & Marketing,” at DemandCon in San Francisco on Tuesday, April 16, 2013.
Randy Brandt and Brian O'Connor share insights about integration and action planning.
Brian Hunt, account executive for Maritz Travel, will discuss best practices and stories for igniting the personal passion of sustainability in his presentation, “Putting Passion into Sustainability, both Personally and Professionally,” at the Green Meeting Industry Council (GMIC) 2013 Sustainable Meetings Conference in Chicago on Wednesday, April 10, 2013.
The two share findings of a study on how to design surveys with mobile in mind.
Industry leaders team up to drive world-class engagement programs with virtual rewards, gamification and full-service reward & fulfillment solutions.
Nicki Powers, engagement strategist for Maritz Motivation Solutions, will discuss the new science of gamification and how it is revolutionizing the business world in a free webinar “Power of Play: How Gamification will Drive the Evolution of Loyalty” presented by Ziff Davis B2B.
Michelle Pokorny, solution vice president – employee engagement and recognition for Maritz Motivation Solutions, will discuss the latest science behind human motivation and new insights into designing impactful recognition and reward programs in a free webinar “Science + Math = Recognition” presented by Human Capital Institute.
Maritz Travel’s Heather Black, senior project manager, was recently honored as Event Service Professionals Association’s (ESPA) 2012 “Meeting Professional of the Year.” Black was recognized for her outstanding work planning a large event with the Sheraton Dallas.
Experts argue the majority of businesses are missing the mark when it comes to
motivating their employees, customers and business partners
Study reinforces understanding people is key to optimizing efforts to better engage agents.
Financial services agents want to be rewarded and recognized. According to a recent study conducted by LIMRA, an association for the financial services and insurance industries, and Maritz, a sales and marketing company including Maritz Travel, Maritz Motivation Solutions and Maritz Research, 83 percent of financial and insurance sales representatives attribute some portion of their efforts to reward and recognition, which demonstrates the overall, positive impact of reward and recognition.
In her presentation, Kramer will discuss the findings of a recent Maritz Motivation Solutions wellness study and offer ways companies can make an impact on wellness behavior.
ST LOUIS – Maritz, well-known for its performance improvement programs and work with most automotive brands such as BMW, Chrysler, Ford, GM, Honda, Nissan, Toyota and Volkswagen, is taking its expertise directly to the dealer market.
Maritz, well-known for its performance improvement programs and work with most automotive brands such as BMW, Chrysler, Ford, GM, Honda, Nissan, Toyota and Volkswagen, is taking its expertise directly to the dealer market.
TORONTO, ON -- Maritz Canada Inc. & Maritz Loyalty Marketing announce the release of A Tru Story, an original, user-generated children's storybook, created as a holiday gift for the children helped by Parents for Better Beginnings, as well as for Maritz' clients, supplier, employees and friends across the world.
Maritz Motivation Solutions white paper explains how gamification creates engagement in channel loyalty programs before rewards are earned.
The team at Maritz Motivation Solutions has identified upcoming trends for 2013 regarding employee engagement, channel loyalty, sales incentives, consumer loyalty, motivation, game science and rewards.
Randy Brandt and Dave Ensing are among those presenting at the annual conference.
Maritz Research partners with veteran software provider to dive deeper into data.
The Maritz Research Tablet Re-contact Study reveals satisfaction levels among purchasers.
Maritz Travel was honored for Cisco System Inc.’s Chairman’s Club program in Kona, Hawaii, which recognizes and rewards Cisco’s top performers with an exciting, environmentally and socially responsible motivational experience, which received a perfect 5.0 score in the post-event survey.
In a world driven by transactions, how can retail leaders create more meaningful and lasting customer relationships?
Maritz Travel and Tourism New Zealand proudly announce a joint effort to build awareness among business event planners on the motivational value New Zealand holds for today’s incentive travel participants.
Thinking about buying a tablet? Maritz Research polled more than 1,300 consumers who were in the market for either an iPad, Kindle Fire, Galaxy Tab or other tablet. The study sheds light on who is buying them and why.
McEuen’s workshop will provide HR leaders with valuable insight on synching the employee experience with customer expectations of the brand.
Maritz Travel leaders will share insights on the benefits of further understanding participant perspectives to more effectively achieve business and guest value through business event strategies.
Maritz Travel has been named to the 2012 “CMI 25” list, the annual directory of the largest and most influential full-service meeting and incentive travel management companies focused on the corporate meetings and events industry.
Rich Brose suggests the candidate who solves the puzzle of securing the Independent investor vote may be the next occupant of the White House.
What happens when Maritz employees team up for a day of test-driving vehicles and quizzing their smarts? The answer: $10,000 donated by Lincoln for a good cause – to the Center of Creative Arts (COCA) in St. Louis.
Rick Garlick shares results of a comprehensive study into the future of meetings.
Maritz Research’s Randall Brandt brings the debate on social intelligence and customer satisfaction tracking to ESOMAR’s Congress 2012
Behind many poor customer service experiences there is an employee following protocol-and most are not happy about it, according to a recent Maritz Research Employee Engagement study.
A better sales and service experience at the local car dealer boosts the bottom line
How High is Too High for Soaring Gas Prices?
A Maritz Research study finds that until gas prices reach record highs, Americans won't drive less or buy more fuel-efficient cars.
The article, originally published online, is now available in the quarterly print version just published.
In their presentation, Kallery and Spellecy will present findings from recent national studies on the variety of rewards and experiences that motivate program participants.
Maritz has received theAmerican Honda Motor Co., Inc.’s 2012 Premier Partner Award for not one, but two programs – the 2012 CR-V In-Dealership Training (IDT) launch and the Council of Sales Excellence (COSE)/Council of Sales Leadership (COSL) programs. Maritz was one of only 15 award recipients selected from more than 40 suppliers nominated by American Honda associates, out of more than 1,000 eligible companies. This was the ninth time Maritz was selected for the award.
As students head back to school, Maritz is providing $100,000 in grants to TFA for the 2011-2012 academic year. The Maritz grant will enable TFA to develop a corps of 190 outstanding teachers who will help close the achievement gap in low-income schools.
According to a recent Maritz Motivation Solutions study, companies can improve the effectiveness of the reward and recognition programs they invest in by focusing on participant values.
At the upcoming Meeting Professionals International’s (MPI) World Education Congress (WEC), three Maritz Travel leaders will present and moderate panel discussions on creating exceptional travel and meetings experiences by better understanding participants’ perspectives. Jim Ruszala, senior director of marketing for Maritz Travel; Greg Bogue, business event designer at Maritz Travel; and Neal Thompson, director of strategic technology for Maritz Travel, will share their expertise at the event taking place in St. Louis on July 28-31.
As planned with the acquisition of Experient in April, the Experient brand will focus on association, tradeshow and government markets, with corporate efforts aligning with the Maritz Travel brand.
How to set targets while measuring customer satisfaction and loyalty is one of the topics we're addressing at the annual gathering in Seattle.
The Maritz Institute’s Executive Director Mary Beth McEuen has published an article in the award-winning management magazine strategy+business. The article, “The Social Life of Brands: A marketing strategy informed by neuroscience can help build better consumer relationships – and make better use of social media” is co-written by McEuen, Neuroscientist Emily Falk, an assistant professor of Communication Studies and Psychology at the University of Michigan, and Matthew Egol, a partner at leading global management consulting firm Booz & Company.
Attendees learn how Maritz Research explores the latest text analysis power tools and techniques.
Brandt shares his insights about gaining a competitive advantage in customer experience management as he kicks-off this annual conference.
Kavecansky co-presents with American Family Insurance to demonstrate how they linked the voice of the customer to key metrics and results.
Curb appeal matters. Find out what automotive industry expert Chris Travell says we can learn from bad dealerships.
It's all about combining the old with the new. Krussell explains how to stay ahead of the curve and turn social and traditional media insights into strategic action.
MaryBeth McEuen, vice president, executive director for The Maritz Institute, will lead a presentation at the 2012 Marketing Forum Spring Conference on Jun 3 and 4, 2012 at The Doral Resort, Fla., entitled, "Realizing the Promise of Relationship Marketing."
A Maritz Research Study finds more than 1 in 10 car buyers skip the test drive.
Car dealers remain the most influential source for car buyers. What other sources made the top 10 list? A recent Maritz Research study reveals who and what is influencing car buyers decisions.
What should researchers consider now that more and more survey respondents are taking traditional online surveys on their smartphones? Saunders examines how this trend could impact results.
Get ready to see an increase in the use of mobile devices and meetings specific apps. The Maritz Research Future of Meetings study is published in partnership with The Hospitality Sales and Marketing Association International (HSMAI) Foundation. The findings are divided into four white papers, one for each of the prominent themes of the survey.
Steve O’Malley, senior vice president of Maritz Travel, and Jim Ruszala, senior director of marketing at Maritz Travel, will speak on the topic of “Improving Business Results Through Participant-Driven Incentive Travel Design” at IMEX 2012 in Frankfurt, Germany, on May 23.
Keith Chrzan, chief research officer for Maritz Research and Ted Saunders, manager, online research, for Maritz Research will each present at the AAPOR 67th Annual Conference, being held May 17-20 in Orlando.
The Maritz Institute's Mary Beth McEuen presents "Delvering the Brand Promise from the Inside-Out" at the HR Summit 2012
Mary Beth McEuen, vice president and executive director for The Maritz Institute, is headlining the featured session at the RPI Annual Conference 2012 in St. Louis
Maritz Motivation Solution's Michelle Pokorny Presents "Delivering Your Brand Promise... From The Inside-Out" An Internal Branding & Employee Engagement Conference
Business event industry leaders join to provide
full spectrum of meeting and event solutions
McEuen to Share the Latest Science Behind Engagement
for Better Meetings and Events
The HON Company, a leading office furniture manufacturer based in Muscatine, Iowa, and Maritz Motivation Solutions recently received the Grand Motivation Master Award in Incentive Magazine's Motivation Masters competition.
Maritz Insights: the loyalty report offers and extensive examination of how loyalty programs influence our shopping and purchasing behaviour.
Maritz Research takes CEM to the next level with action tools to improve and grow business locally, nationally and globally.
Shannon McGuire recently was named Vice President, Senior Account Manager within Maritz Technology-Telecommunications Research Group.
Loretta Seymour was recently named vice president- global market lead for Maritz’ Automotive Research Group.
John Greco recently was named director of new business within Maritz Technology-Telecommunications Research Group.
Maritz Research’s Keith Chrzan to Host AMA Webcast ‘Weighing the Options: The Reliability and Validity of Alternative Satisfaction and Loyalty Measurement’
Once attrition, delay and impulse purchasing are factored in, we project that purchasing during the next three months will be approximately 10% higher than it was during the past 3 months.
A proven activity-based wellness program along with a meaningful rewards
solution will motivate employees to make healthier lifestyle changes that impact
the bottom line.
Upgraded Maritz Stats allows users to access the app while on the go
Giftango Corporation, the digital eGift card company redefining the standards of gift cards, today announced its selection as the eGift Card platform for Maritz Motivation Solutions. Maritz is leveraging Giftango technology to introduce digital gift card solutions into the employee reward, incentive and loyalty programs it manages.
Maritz Loyalty Marketing Offers Brand Strategy, Digital Marketing, Engagement Marketing and Full Spectrum of Consumer Loyalty Programs
Will this year’s holiday travel numbers indicate signs of a double dip recession? A new Maritz® Poll released today projects a significant decline in holiday travel compared to last year, with just 21 percent of Americans planning to travel this holiday season, compared to 28 percent in 2010.
Maritz, a global leader in consumer loyalty, employee engagement and sales channel performance, is announcing a new brand in the recognition, incentive and rewards market. Maritz Motivation Solutions will work with companies to engage and motivate their employees and sales partners via recognition and incentive programs, and with marketers to provide reward strategy and fulfillment for consumer loyalty programs and promotions.
"We are entering the era of Loyalty 4.0, which is about affecting the consumer experience holistically at every brand touch-point," says Bob Macdonald, president and CEO, Maritz Canada Inc. and Maritz Loyalty Marketing.
Maritz Research announces the launch of DecisionVue 360™, the only custom research analysis product to take the guesswork out of how customers purchase a product or service, or move on to a competitor.
A trio of Maritz Research experts is providing their own insight on burning marketing research industry topics at the Institute for International Research USA’s The Market Research Event.
Maritz, the leader in group incentive travel experiences, is bringing its more than 50 years of global travel service and expertise to individual and small group travelers with the introduction of Maritz Journeys. A new Maritz division, Maritz Journeys, provides world-class travel experiences to travelers who want personalized service and customized vacations.
Maritz Research today announced it is launching CEBenchmarks™, a new customer experience measurement (CEM) benchmarking tool. The tool enables companies to understand how they stack up to competitors on key customer experience measures, both within and outside their own industry sector.
The internet has revolutionized the way consumers shop, and the auto industry is no exception. Chris Travell, vice president, Automotive Research Group, Maritz Research, will present The Online Connection: The Influence of the Internet on Canadian Car Buyers at Green Light, Go!, Google Canada’s 2011 Think Auto event in Toronto, Oct. 13, 2011.
Presentation will explain how to successfully integrate multiple
voice-of-the-customer (VOC) sources and deliver decision-ready insights.
Cvent, the world’s largest provider of cloud-based software for event management, meeting site selection and web surveys, today announced that Maritz Travel Company, a premier provider of meeting, event and incentive (ME&I) travel management services, has chosen Cvent’s registration and sourcing platform for use with its clients.
The advent of social media has transformed customer experience research, leaving many to wonder what will become of surveys and other forms of traditional research. D. Randall Brandt, Ph.D., vice president of customer experience and loyalty, Maritz Research, will explain the unique contributions that both traditional research and social media will make towards the future of customer experience research at this year’s Total Customer Experience Leaders Summit.
When it comes to motivating people, it’s important to know your audience. Who are they individually and what drives each of them to act in certain ways? Maritz, a leading sales and marketing services company, will be represented by four speakers who will tackle these questions and more at the 2011 Motivation Show, the world’s premier event for incentives, recognition rewards, and motivational meetings and events.
It’s no secret that social media has revolutionized how consumers communicate with businesses. Instead of complaint letters exchanged over weeks, a quick 140-character tweet can garner a direct response within minutes. A recent poll conducted by Maritz Research and its social intelligence arm, evolve24, found that frequent Twitter users who have used the social media tool to complain about their customer experience with a company overwhelmingly want those companies to be listening to their comments.
Maritz has been named to the 2011 “CMI 25” list, an exclusive directory of the largest and most influential full-service meeting and incentive travel management companies focused on the $145 billion corporate meetings and events industry.
“MPrize” mobile application competition puts innovation into hands of employees,
earns Maritz top ranking
Retailers are encouraged to ‘Deliver the Brand Promise’
through employee engagement
Panel will explore how mobile technology can improve customer engagement.
Maritz Research strengthens global leadership in customer experience measurement with Imagin acquisiton.
Industry-changing, strategic approach is designed to change attitudes, beliefs and behaviors
Almost three years after the onset of the worst economic downturn since the Great Depression, employees still harbor a deep distrust of company management. A new Maritz® Poll conducted by Maritz Research, a leader in employee satisfaction research, found that despite a slight improvement in business conditions, the American workforce remains less engaged with their employers than they did one year ago.
Maritz Research, a global marketing research leader, will add RelevantID®, a digital fingerprinting technology, to its suite of data quality tools.
Maritz is going mobile with the addition of a new Deal of the Day application to the Maritz AwardHQ Collection. Through a reduced-price daily reward, the new mobile app increases excitement and engagement for participants and keeps rewards programs top of mind – leading to better program results. The app is available on select smartphones, including the iPhone, Android, Nexus and Blackberry.
IDG’s Computerworld announces Maritz as a 2011 Best Places to Work in IT honoree, one of 100 top organizations that challenge their IT staffs while providing great benefits and compensation. Honorees will be included in coverage in Computerworld along with results from the 18th annual Best Places to Work in IT survey.
Maritz Loyalty & Motivation recently announced it has added YOUR Instant Savings, a subscription-based discount website, to its reward offerings. Maritz partnered with Access Development, the world’s largest private discount merchant network, to create the YOUR Instant Savings website. The partnership allows Maritz to offer its clients as well as their customers and partners access to deep discounts on purchases at more than 200,000 participating retailers.
MaritzResearch.com focuses on client business solutions and demonstrates company’s expertise in customer experience measurement.
Most companies know that social media can be a powerful tool to drive corporate and brand strategy, but not many know how to leverage it. Karin Kane, vice president of client services at evolve24, a Maritz Research company will demonstrate how social-savvy companies utilize social media measurement at this year’s Measure Up Event, June 6-8.
Today, Maritz announced it has appointed David Peckinpaugh, former vice president of business development for HelmsBriscoe, to president of Maritz Travel Company, the global leader in meetings, events and incentive travel.
On May 3, Melissa Fruend, solution vice president for channel loyalty at Maritz, and Mark Alt, vice president, technology sector, at Maritz, presented to senior channel sales and marketing executives at Baptie’s Channel Focus North America with Channel Focus Latin America 2011 conference.
First-ever attendance at International Pow Wow in May underscores importance
of business events, corporate meetings and incentive trips.
Employees need more than a paycheck to help them stay satisfied, productive and engaged, according to Maritz Loyalty & Motivation's Jerry Klein, senior solution design strategist, and Michelle Pokorny, solution vice president for employee engagement and recognition.
Dale Drerup was recently named division vice president of the Automotive Research Group within Maritz Research. He previously worked with Maritz Research from 1985-2004, most recently as a division vice president.
Dave Ensing, vice president of voice of the customer integration, Maritz Research, will present “Social Media Marketing Research: Potential, Problems, Pitfalls, & Perspectives” at the 25th anniversary event for Southern Illinois University Edwardsville’s Master of Marketing Research program.
Maritz Research division vice president and Text Analytics Group leader, Michael House, will present "Understanding the Voice of the Customer in Mobile Devices: Integrating Survey and Social Media Research" at the 2011 Sentiment Analysis Symposium.
Maritz Whitepaper Draws Upon Science to Advance
People-Focused Business Practices
Mary Beth McEuen, vice president and executive director at The Maritz Institute, will lead a workshop at the 2011 HR Summit in Scottsdale, Ariz., entitled, “True Engagement – A New Paradigm for the New Normal.”
Sanford (Sandy) Brumley was recently named account manager within Maritz Research’s Financial Services Research Group. In this position, Brumley will focus on developing and managing the company’s research business within the financial services sector.
Barry Kirk, solution vice president for consumer loyalty at Maritz Loyalty & Motivation, will moderate a panel of loyalty experts at the 2011 Loyalty Expo in Orlando, Fla. According to Kirk, the world of marketing is changing so rapidly that loyalty programs must change or face irrelevance.
Rick Garlick and Lynn Randall share preliminary findings of joint research study; open discussion with meeting professionals.
Former chief research officer Jim Stone will take on a new role as executive vice president.
Melissa Fruend, channel loyalty solutions vice president at Maritz, will lead the webcast “Changing Channel Strategies: Using Targeted and Segmented Communications to Connect with your Channel Reps” at noon Thursday, Feb. 10, 2011.
Keith Chrzan will present a customer satisfaction webcast in conjunction with the American Marketing Association on Jan. 26, 2011.
…But Deep Consumer Knowledge Gap about Electric Vehicles Demonstrates Sales Challenges for OEMs
Maritz' communications campaign promoting the New Vehicle Customer Survey was recently recognized as one of the 50 best communication campaigns of 2010. Maritz' campaign ranked No. 13 overall, earning a Gold Award.
Maritz places in the “Circle of Excellence” for finishing with more than 100 points
David Geddes, vice president of research and development at evolve 24, a business analytics and research firm specializing in the measurement of brand perception, reputation and risk, will present at the 2010 Smart Content: Content Analytics Conference in New York on Oct. 19. Geddes’ speech will cover corporate reputation and risk management through social media.
Maritz will be represented by nine speakers at the 2010 Motivation Show, the world’s premier event for incentives, recognition rewards, and motivational meetings and events. The conference will run Oct. 12-14 in Chicago.
Understanding the human dynamic of people is now more important than ever; it’s a call for face-to-face business.
Combined Research Capabilities Will Deliver Decision-Ready Customer Experience and Global Market Insights to US and Multinational Businesses
Maritz Travel Company announced that it has been named to the fourth annual “CMI 25” list of the industry’s largest and most influential full-service independent meeting and incentive travel management companies focused on the corporate market. The CMI 25 is compiled by Penton Media’s Corporate Meetings & Incentives® magazine, the leading information source for the $40 billion corporate meetings and events industry.
Maritz will be represented by six speakers at the 2010 Motivation Show, the world’s premiere event for incentives, recognition rewards, and motivational meetings and events. The conference will run Oct. 12-14 in Chicago. Barry Kirk and Lynn Randall headline the group of Maritz leaders to speak at the conference.
Maritz, and Bunchball, the leader in gamification solutions, announced a partnership that will transform the traditional customer loyalty, sales incentive and employee recognition market. By combining Maritz’ experience in loyalty and motivation with Bunchball’s expertise in using game mechanics to drive engagement and participation, the two companies are creating next-generation programs that are as engaging and compelling as they are rewarding.
Maritz announced that it ranked 119 on the 2010 InformationWeek 500. This marks the 11th consecutive year that Maritz ranked on the InformationWeek 500.
Maritz Travel Company announced that it has received the highest level of certification of PCI-DSS – Payment Card Industry Security Standard – for its meetings, events and incentive travel business from the PCI Security Standards Council.
Susan Lipske has been named Strategic Consulting Director for the Retail Sector of Maritz Research. In her new position, Lipske is responsible for working closely with clients to design innovative research solutions and deliver expert insight as it pertains to customer experience, brand, and loyalty research.
John Fricker recently was named account manager within the company’s Financial Services Research Group. In this position, Fricker will focus on developing financial services research business throughout Canada.
With new event technologies entering the market everyday, meeting professionals are challenged with navigating how they will use these tools to improve the effectiveness of their events.
Maritz Research receives new ISO certification from CIRQ.
Maritz Travel President Christine Duffy will address attendees of the Recognition Professionals International conference in a keynote speech on April 26, 2010.
Working with loyalty marketing innovator to enable more enterprises to capitalize on cloud computing shift by SMB’s.
Research concludes that the job-generating CARS program attracted new buyer profile without stealing sales from the future.
American Express Incentive Services is now entirely owned by Maritz Holdings, Inc. and its affiliates, and American Express Company and its subsidiaries no longer have an ownership interest in AEIS.AEIS continues to operate as an independent entity and will change its corporate name and re-brand itself before the end of 2010.
Maritz, a leading sales and marketing services company, has become the newest partner of the Cornell Center for Hospitality Research.
In today’s economy, technology companies increasingly are relying on channel partners to sell their products, and channel loyalty is critical to win business. To foster channel loyalty, vendors must build sustainable relationships with their partners and sales reps that represent the vendor’s brand to customers.
Maritz, a global leader in the incentive and loyalty rewards industries, and Synygy, Inc., the largest and most experienced provider of sales performance management (SPM) software and services, today announced a partnership to develop and market a comprehensive sales compensation solution.
David Rock, author of “Your Brain At Work” and partner of Maritz Learning, will host a live Webcast where he explores how applying the latest findings in neuroscience can shorten your sales cycle and improve your close rate. Rock is known for his brain-based approach to coaching, and routinely helps Fortune 500 companies develop leaders, retain talent, improve performance and change culture.
Maritz, a leading global sales and marketing services company, today announced it ranked on the InformationWeek 500 for the 10th consecutive year. InformationWeek recognized Maritz for its unique and innovative use of technology for corporate and client solutions, a testament to Maritz’ relentless focus on helping its clients achieve their desired business results.
To increase sales and market share, companies are continually looking for ways to win mindshare and foster relationships that create customer advocacy. However, their strategies don’t always include the people most critical to their success – the sales force.
Maritz Travel Company today announced that it has been named to the third annual “CMI 25” list of the industry's largest and most influential full-service independent meeting and incentive travel management companies focused on the corporate market. Compiled by Penton Media's Corporate Meetings & Incentives® magazine.
Maritz Travel Company and Freeman, market leaders in meetings and events, announced they have signed an agreement to expand the services provided to their clients. Freeman is expanding its virtual meeting service offerings and tools for improving meeting results to its association and tradeshow customers by introducing Maritz solutions – Maritz LIVE and Meetings Effectiveness.
American Express Business Travel and Maritz Travel announced a preliminary agreement to launch MaXvantage, a strategic alliance to provide end-to-end strategic meetings management services that support a company’s entire meeting, event and incentive travel portfolio.
Findings from a recent Maritz® Poll indicate that consumers continue to view the economy with a sense of resignation and skepticism, but signs of a recovering psyche are emerging.
‘mktg’, inc. and Maritz today announced a three-year strategic alliance in the field of direct-to-consumer promotions effective June 1, 2009. Under the terms of the alliance, Maritz will engage ‘mktg’ as its exclusive partner for certain direct-to-consumer programs, partnership and sponsorship marketing and the provision of a field sales and marketing force for consumer marketing programs on behalf of Maritz and its clients.
InXpo and Maritz announce a strategic partnership to provide organizations with cost-effective virtual meetings, events and incentive programs worldwide.
Domestic auto dealers with lower customer satisfaction went out of business three times as much as dealers with high customer satisfaction ratings, according to analysis by Maritz Research’s Automotive Research Group.
Highlighted by the tagline “Travel Matters,” today the St. Louis Convention and Visitors Commission (CVC) showcased National Travel and Tourism Week with a rally at downtown’s Kiener Plaza to show firsthand how travel benefits St. Louis. Facing a six percent decrease in local hotel occupancy and a seven percent decrease in revenue, the industry’s workers are uniting to raise concern over the impact hitting so close to home.
Maritz and VELOCITY Broadcasting have collaborated to create the first offering in the LIVE suite of services – immersive satellite broadcast events. These events are a unique approach to virtual meetings because they blend Maritz’ expertise in strategic meetings management, content development and participant measurement with VELOCITY Broadcasting’s private High-Definition satellite network.
Maritz today announced that it has entered into a strategic partnership agreement with Accor Services to provide marketing and incentive services to its clients in Europe.
Approximately 82 percent of call center customers who are satisfied with the call center quality of service they receive are willing to listen to a sales offer, according to a Maritz Research study of contact centers.
The deepening economic crisis is placing the United State’s ailing – or some would say failing – health care system at further risk. With many Americans losing jobs, the number of uninsured and underinsured is rising.
Leaders from key organizations representing the meetings, events and incentive travel industries united to issue guidelines on acceptable business travel practices to companies that have received emergency government lending.
Leaders from key organizations representing the travel, meetings and events industries today issued a press release regarding federal government efforts to curtail ME&I travel programs among companies that have received emergency government lending.
While hybrids and fuel-cells still lead the way, electric-powered vehicles receive unprecedented interest as viable models get closer.
The fear, uncertainty and doubt due to the recent collapse of the financial services industry coupled with the current economic recession has caused corporations to link inappropriate and excessive executive compensation to meeting, event and incentive (ME&I) programs.
Maritz Loyalty Marketing announces today the launch of its new platform LoyaltyHQTM, a market-leading management portal for operating all aspects of a customer loyalty program.
Maritz today announced the establishment of Maritz Holdings Inc. to manage the growing, dynamic portfolio of Maritz businesses, including the company’s current core business operations, as well as new company acquisitions, joint ventures and other business development and investment activities.
It’s hard to find a business or industry that isn’t affected by the economic recession. Yet, companies continue to be under increased pressure to meet their business objectives while cutting costs.
Ellen Scherr recently was named an account manager at Maritz Research for the Retail Sector.
Dorothy Long recently was named research manager of the Pharmaceuticals group for Maritz Research.
Flexible and scalable reward and recognition programs designed to fit a hospital's unique environment.
As a strategic partner in helping companies optimize their wellness programs, Maritz is introducing a new whitepaper for health insurance companies that need to improve wellness program participation among their members.
St. Louis-based sales and marketing services company Maritz today announced the launch of Buyrewardsdirect.com, a self-service, transactional Web site for small- and medium-sized businesses that want to engage and reward their employees, sales partners and customers using rewards.
Maritz Loyalty Marketing announced today an alliance with Travelocity that allows loyalty program members to redeem points for the purchase of flights with no blackout dates or restrictions.
Maritz, a global sales and marketing services firm, today announced its partnership with Accor Services, worldwide leader in corporate added-value prepaid services for employee benefits and rewards and incentives.
Maritz, a leading sales and marketing services company, today announced that it ranked 26th on the 2008 InformationWeek 500, earning a spot on the Elite 100 listing.
Learn how to develop effective channel partner management solutions, create partner allies and drive unprecedented growth. Read Maritz' Driving Channel Performance whitepaper today.
Maritz Travel Company today announced that it has been named to the second annual “CMI 25” list of the industry's largest and most influential full-service independent meeting and incentive travel management companies focused on the corporate market.
Sales and marketing services company Maritz today announced the creation of Rewards Direct by MaritzSM, a new solution specifically targeted to rewards-only buyers who are focused on reward selection and delivery.
Results Reveal Participants Are More Loyal and Engaged, Yet Participation Rates Are Stagnant
Sales and marketing services company Maritz today announced its acquisition of Cascade Promotion Corporation, a privately-held relationship marketing and rewards fulfillment house. Currently, Maritz is the top provider in the incentive and loyalty rewards industries, helping companies realize their business strategies through effective incentive, recognition and loyalty solutions, compelling rewards and efficient fulfillment services.
Maritz, the St. Louis-based provider of sales and marketing services including employee recognition and sales incentives, is the exclusive distributor of Maritz Leadership Engagement, a web-based management behavior solution created by Celebrity Service Institute.
Partnership with OurEnergy helps companies worldwide positively impact climate change.
Maritz Research is announcing the addition of Tom Krause as director of strategic consulting for the company’s Retail Research Group.
Maritz Research announced today a formal commitment that will ensure clients continue to receive the industry’s highest quality data from online data collection and online panel surveys – the establishment of the Maritz Research Online Center of Excellence (OCE).
Maritz Loyalty Marketing announced today that it has received certification of PCI-DSS – Payment Card Industry Data Security Standard – for its loyalty rewards business from the PCI Security Standards Council.
For the eighth consecutive year, Maritz Inc. was named to the InformationWeek Top 500, which honors the nation's most innovative users of information technology.
Thad Peterson recently was named division vice president, sector strategy and solutions for Maritz' financial services sector. In his position, Peterson will use his industry expertise to develop new solutions for Maritz' financial services clients.
Maritz announced today that it successfully completed a SAS70 Type II examination. The effort was completed to further support Maritz Travel's clients in Strategic Meetings Management and technology controls.
Maritz Inc. today announced that it has once again raised the bar for the employee incentive industry with the introduction of Maritz Motivation Insight a new research-based tool that improves employee performance and optimizes results on companies' employee reward and recognition programs.
Maritz today announced a new methodology that brings Strategic Meetings Management to the next level, and will elevate the meetings, events and incentives industry.
Two names synonymous with performance improvement and customer service, Disney Institute and Maritz, are collaborating to introduce a revolutionary process that can transform the service experience for Fortune 500 companies.
The American Marketing Association's research division recently held its 18th annual Advanced Research Techniques (ART) Forum, and the Maritz Research team took home a majority of the recognition.
Customer experience is THE competitive advantage in today's business world. And a new study conducted by Maritz Inc. - a world leader in understanding, enabling and motivating employees, channel partners and customers - reveals that companies have a lot to be worried about when it comes to the experience they are delivering.
Today at the WorldatWork Total Rewards Conference & Exhibition, Maritz Inc., the world leader in formal rewards programs, and Dr. Bob Nelson, the leading expert in informal recognition practices, announced the launch of the Maritz Recognition Studio - the most comprehensive suite of recognition tools that helps companies leverage the power of integrated formal and informal recognition to attain strategic business objectives, boost employee satisfaction and retention, increase performance and productivity, and enhance customer service.
The Mystery Shopping Providers Association, the largest professional trade association dedicated to improving service quality using anonymous resources, supports the Federal Trade Commission's recent action against Mystery Shop Link and the Tangent Group.
Maritz Loyalty Marketing announced today the launch of its Partnership Marketing customer rewards program. This program helps banks and credit card issuers provide their cardholders with rewards bonuses from participating retailers.
Today at The Motivation Show, Maritz Travel announced key additions to Maritz Travel Insight, an online survey and analysis tool that uncovers what elements of incentive travel rewards programs provide the highest level of motivation for a company's unique set of employees or sales channel partners.
Maritz is relocating along with one of the world's leading auto manufacturers to the city of Nashville, Tenn. to ensure it continually provides leading automotive industry expertise and solutions to its client, Nissan North America, Inc.
RazorGator, the leading global event experience company in the sports and entertainment markets, today announced it has been chosen as the Preferred Sport Travel, Ticket and Hospitality Vendor by Maritz Travel.
Maritz, announced today it has attained Gold Certified status in the Microsoft Partner Program with a competency in Networking Infrastructure and Custom Development Solutions, recognizing Maritz's expertise and total impact in the technology marketplace.
Maritz Incentives, which designs and manages employee incentive and recognition programs in more than 80 countries, announces the launch of the exclusively yours® global catalog.
To respond to the increasing demands of its loyalty marketing and incentives clients, Maritz, in partnership with Kelly Services, is hiring 200 customer service representatives to work in a newly-renovated 20,000 square foot call center with the latest equipment and state-of-the-art training facilities.
Maritz Travel, the global leader for incentive and corporate meeting travel management, tallied up its 2005 operations and found that more employee incentive travel program were held in Orlando last year than any other location. The top location for corporate meetings was Las Vegas.
The Retailing Hall of FameTM celebrated retail's greatest leaders, remembered and present, at its second annual awards dinner Sunday, January 15, 2006 in New York City at Cipriani's on 42nd Street.
As a global authority in the travel, meetings and incentives industries, Maritz Inc. announced today its commitment to help re-establish New Orleans as a leading, thriving and vital destination by relocating its global sales conference from its headquarters in St. Louis.
Maritz Research, the market research unit of Maritz Inc., announces the addition of Lisa Elderkin as account manager, financial services group.
It appears more Americans would rather play with their high-tech toys than make improvements to their homes, according to Maritz Loyalty Marketing's Almanac, a yearly analysis of the redemption activity for all Maritz Loyalty Marketing clients.
In today's information age, investment clients are more demanding, more knowledgeable and more price-sensitive than ever. Investment advisors must now exceed clients' desires in order to grow within the competitive financial services industry.
Today at The Motivation Show, Maritz Travel announced the launch of Maritz Travel Insight, a new survey and analysis tool that increases the effectiveness of incentive travel programs for today's diverse workforce. Designed by Maritz Research scientists, Maritz Travel Insight compiles the results of an employee survey into an easy-to-use tool that identifies what travel reward attributes and activities best motivate a specific company's employees.
American Honda Motor Co., Inc. President and CEO Koichi Kondo recently presented the company's Premier Partner Award to Maritz Inc. of Torrance, Calif. for excellence in sales incentives.
Christine Duffy, president and chief executive officer of Maritz Travel Company has been named by MeetingNews as one of the "Top 25 Most Influential People in the Meetings Industry."
Maritz Research, one of the world's largest marketing research firms, has partnered with Invoke Solutions, the leading innovator of real-time, researching technologies, to launch a new Maritz research product for companies that need quick, in-depth and accurate feedback from their customers.
The Aspen Institute's Henry Crown Fellowship Program today announced the selection of William P. (Scott) Bush, 41, to its 2005 Class of Henry Crown Fellows.
America's workforce has an increasingly positive attitude about the companies they work for and their job security, according to a new Maritz® Poll.
Maritz Research, the world's leading automotive researcher, is helping dealers increase customer loyalty with the launch of "Customer Connect," a program that can identify customer dissatisfaction within 24 hours of a dealership experience.
Maritz Research confirms its emphasis on the European market with the announcement of Stephan Thun’s appointment to VP, Managing Director Maritz Research Europe.
A new Maritz Research study has found that only 20 percent of Target customers are highly loyal to the retailer. This compares to 49 percent of all Wal-Mart customers who are considered highly loyal to the world's #1 mass merchandiser.
Maritz Research, the market research unit of Maritz Inc., announces the addition of Bernard Elam as account manager, retail research group.
Maritz Research, the market research unit of Maritz Inc., announces the addition of Paul Robert as account manager, financial services research group.
Mariachis and mole sauce may be staples of Mexican culture, but it is Mexico's luxury resorts combined with great values that are bringing business meeting and incentive travel planners south of the border in 2005.
A recent Maritz® Poll reports that while incentive programs have a big impact on employee productivity and retention, many employees are unhappy with their current programs.
A new report from Maritz Research's automotive group suggests that vehicle manufactures may want to focus their hybrid development efforts on the non-premium car, compact pickup, and compact SUV segments.
Six of the world's largest pharmaceutical companies saved nearly $75 million on meetings in 18 months , according to Maritz McGettigan, the leading pharmaceutical/medical meetings, event and incentive travel planning company and a division of Maritz Travel.
Maritz Research has been awarded the United States Postal Service (USPS) Quality Supplier Award for helping the USPS make an impact on supply chain management, and achieving positive, bottom-line results.
Maritz Travel Company, the global leader in meeting, event and incentive travel management, today announced that Christine Duffy is named president and chief executive officer of Maritz Travel, effective immediately.
The question, "What does your company do?" has become a predictable part of American conversation.
Today, Maritz Inc. announced that it has been named to CMP Media LLC's InformationWeek 500, a prestigious listing of the most innovative users of information technology in the United States.
Maritz Research, the market research unit of Maritz Inc., is launching a new tool that helps companies better identify, retain and grow their base of customers by examining both attitudinal and behavioral loyalty.
As a premier incentive travel company known for offering clients unforgettable and first-time experiences, Maritz Travel consistently looks for groundbreaking, qualified suppliers.
When consumers leave a loyalty/rewards program, most (70 percent) cite the length of time it takes to build up points as the primary reason, according to a Maritz Poll commissioned by Maritz Loyalty Marketing.
Maritz Inc., announces a strategic affiliation with Speckhals Travel, LLC of Washington, Mo., to share ownership of Quality Reward Travel, LLC (QRT), the individual travel rewards fulfillment arm of Speckhals Travel.
Two thirds (66 percent) of consumers say that discounts are the reason they participate in the customer loyalty programs they join, according to a recent Maritz Poll commissioned by Maritz Loyalty Marketing.
Maritz Research, the market research unit of Maritz Inc., announces the addition of D. Randall Brandt as vice president, customer experience and loyalty research.
Maritz Inc. has named Jane Herod president of Maritz Incentives. In this role, Herod will provide leadership, direction and general management of the Maritz Incentives business.
Maritz Global Technology Services (MGTS), the information technology organization supporting Maritz Inc., recently earned ISO 9001:2000 certification for its Quality Management System (QMS).
Auto manufacturers may want to reconsider their marketing strategies in light of a new Maritz Automotive Research study that shows customer incentives and rebates are having a lessening impact on automobile purchase decisions.
Maritz Research, the market research unit of Maritz Inc., has promoted Gina Wiseman to the position of division vice president, virtual customers.
A new study by Maritz Automotive Research Group has found that auto buyers who complain about their vehicle quality or dealership experience and are happy with the way the dealership handles their complaints are more than 1.5 times as likely to be loyal to the dealership than non-complainers when purchasing their next vehicle.
Maritz Travel, the premier meetings, events and incentive travel management company in America, today announced its “Pinnacles of Excellence” 2004 award winners in the air, hotel, destination management company and cruise industries.
While they rank among the oldest of the modern customer loyalty programs, airline rewards programs continue to have a direct impact on which airlines consumers fly, according to a Maritz survey.
The Texas A&M Mays Business School, Center for Retailing Studies (CRS) announced today its partnership with Maritz Research to provide students with first-hand, expert knowledge of the retail marketing industry.
Credit card rewards programs continue to grow in popularity with consumers but there still is room for improvement.
Maritz Research, the market research unit of Maritz Inc., has named Abhijit Sanyal director of marketing sciences.
Maritz has been named a finalist in the Best Customer Service Organization category in the second annual American Business Awards for its entry, "Renewing Our Commitment to 110 Years of Great Client Service."
When a day off just won't do, employers are finding more personal ways to reward and recognize hard working employees.
Employees who dream of experiencing exotic vacations find it hard to make them a reality -- except when they are working toward a dream vacation, according to a recent survey conducted by Maritz Travel Company.
An extensive study of meeting and event planners conducted by the Maritz Research Hospitality Group shows that Marriott International ranks first within the upscale convention hotel market when it comes to providing a positive experience for its meeting and event planners.
Maritz Travel Company, a global leader in meeting, event and incentive travel management, and Carlson Wagonlit Travel (CWT), a global leader in corporate travel management, today announced that they entered into a definitive agreement for CWT to purchase Maritz' U.S. corporate travel subsidiary (MCT), which has operated under the brand name TQ3 Travel Solutions for the past three years.
The perception is that most employees and employers cringe at the thought of company meetings full of dry presentations and "rubber chickens," but according to a recent survey by Maritz Travel Company, the right kinds of meetings are a pleasure to attend.
Maritz McGettigan, a pharmaceutical/medical meeting, event and incentive travel planning division of Maritz Travel, has named Marcia Doty director of operations, meeting services.
Almost 40 percent of consumers have never redeemed rewards earned for retail programs they have been enrolled in the longest.
Maritz Research has named C. Richard "Dick" Pace director of its Financial Services Research Consulting Group.
A Maritz Poll reports that automotive consumers seem more interested in purchasing or leasing cars that have practical hi-tech driving aids than cars with flashy entertainment systems.
Compact passenger vans, or minivans, lost the most customers to other vehicle segments over the last four years, according to a Maritz survey.
Maritz Inc. has named Gordy Schroeder senior vice president of people and organization development.
The cornerstone of a company's ultimate success - the sales professional - is often the most motivated and productive, and usually the most recognized or rewarded employee.
A recent Maritz survey has found that interest rates (7 percent), fee structures (6 percent) and variety of financial services/products (1 percent) rank far behind convenience (23 percent) and customer service (22 percent) when consumers are choosing a primary bank.
NADA Convention (January 31, 2004) In the face of recent lawsuits and negative press reports springing from the actions of a few unethical Finance and Insurance managers, dealer groups are working diligently to improve F&I compliance assessment.
With the steady increase over the past three years in the number of employed Canadians and the rising demand for talented and experienced people, companies are implementing new manager and employee retention strategies to keep key people, according to workplace experts at Maritz Canada.
Contrary to the negative perceptions often associated with automotive dealerships, a recent Maritz Research CEBenchmarks™ study revealed the auto industry outperforms several other industries, including retail and wireless services, when it comes to providing a quality customer service experience.